Terms of Service

• ▸Premium, Team, and Enterprise subscriptions require payment of applicable fees.
• ▸Subscription fees are billed in advance on a recurring basis (monthly or annually).
• ▸All fees are non-refundable except as required by law or as specified in our refund policy.
• ▸We reserve the right to change subscription pricing with 30 days advance notice.
• ▸Failed payments may result in service suspension or downgrade to Free tier.

• ▸Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
• ▸For annual plans, we will send a renewal reminder to your account email 30–45 days before renewal, with the renewal date, amount, and how to cancel.
• ▸You may cancel at any time in Account Settings → Billing.
• ▸Cancellation is effective at the end of the current billing period and you will receive an email confirmation.
• ▸We do not charge any cancellation fees. Continued use after a renewal date constitutes authorization for the renewal charge, subject to applicable law.

• ▸We offer a 7-day free trial of our Premium package to new users.
• ▸The free trial includes full access to all Premium features: advanced link and attachment scanning, SPF/DKIM/DMARC validation, video deepfake detection, email tracker blocking, and priority support.
• ▸No payment information is required to start your free trial.
• ▸Free trials automatically downgrade to free accounts unless the user upgrades before the trial period ends.
• ▸Only one free trial per user account is permitted.

• ▸Use Ṣọ Email Security only for lawful purposes and in accordance with these Terms.
• ▸Use the service to enhance your email security and productivity.
• ▸Comply with all applicable laws and regulations.

Users are prohibited from:

• ▸Engaging in any illegal activities or using the service to facilitate illegal conduct.
• ▸Attempting to breach, disable, or circumvent security or authentication measures.
• ▸Transmitting harmful code, malware, or malicious content through our services.
• ▸Reverse engineering, decompiling, or attempting to extract source code.
• ▸Using the service to send spam, phishing emails, or other unsolicited communications.
• ▸Sharing account credentials or allowing unauthorized access to your account.
• ▸Interfering with or disrupting the service or servers.
• ▸Violating the privacy or security of other users.
• ▸Using the service in any way that could harm our reputation or business.
• ▸Scraping, automated harvesting, or attempting to bypass rate limits.
• ▸Accessing another person's inbox without proper authorization.

• ▸Ṣọ Email Security and all related content, features, and functionality are owned by SO Labs.
• ▸Our service is protected by copyright, trademark, and other intellectual property laws.
• ▸You may not copy, modify, distribute, or create derivative works without permission.

• ▸You retain ownership of your email content and personal data.
• ▸You grant us limited rights to access and process your data as necessary to provide our services.
• ▸These rights terminate when you stop using our services or delete your account.

• ▸We strive to provide reliable service but cannot guarantee uninterrupted availability.
• ▸Scheduled maintenance and updates may temporarily affect service availability.
• ▸We will provide reasonable notice of planned service interruptions when possible.

• ▸Our service integrates with various email providers (Gmail, Outlook, Yahoo, IMAP, etc.).
• ▸You must comply with the terms of service of your email provider.
• ▸We are not responsible for changes in third-party email provider policies or APIs.

• ▸Meeting security features integrate with Google Meet, Zoom, and Microsoft Teams via the Chrome extension.
• ▸All audio and video processing occurs locally on your device. No meeting content is transmitted to our servers.
• ▸Meeting transcription, deepfake analysis, and VPN detection use on-device AI models running via WebAssembly.
• ▸You must comply with the terms of service of each meeting platform and ensure you have consent from meeting participants where required by applicable law.

• ▸Dark web breach monitoring is powered by the Have I Been Pwned (HIBP) API, a third-party service operated by Troy Hunt.
• ▸Only your email address is submitted to the HIBP API. No passwords, email content, or other personal data is shared.
• ▸HIBP returns information about public data breaches associated with that email address. We store these results to provide you with alerts and dashboard access.
• ▸We are not responsible for the accuracy, completeness, or availability of HIBP data.

• ▸Paid tiers may utilize third-party security services for enhanced functionality.
• ▸We are not liable for the performance or availability of third-party services.
• ▸Third-party service terms may apply to certain features; by enabling them, you agree to those terms.

• ▸Ṣọ Email Security is provided “as is” and “as available” without warranties of any kind.
• ▸We make no guarantees about service accuracy, completeness, or reliability.
• ▸Security features are designed to enhance protection but cannot guarantee complete security.
• ▸False positives and missed threats may occur despite our best efforts.

• ▸You may terminate your account at any time by contacting us or using account settings.
• ▸Paid subscriptions can be cancelled but remain active until the end of the billing period.
• ▸Upon termination, you lose access to all service features.

We reserve the right to suspend or terminate your access to Ṣọ Email Security at any time, with or without notice, for conduct that we believe:

• ▸Violates these Terms of Service
• ▸Is harmful to other users or our business
• ▸Exposes us to legal liability
• ▸Is otherwise inappropriate

These Terms are governed by the laws of Alberta, Canada. Subject to §13.4, disputes will be resolved by binding arbitration in Calgary, Alberta, in English, under the Arbitration Act (Alberta).

You and we agree that disputes will be resolved only on an individual basis; class actions and class arbitrations are not permitted.

Either party may bring an individual claim in small-claims court or seek injunctive relief in court to protect IP or prevent unauthorized access/use.

If you are a consumer resident of Quebec (or another jurisdiction where arbitration/class-action waiver is not enforceable), 13.1–13.3 do not apply and the competent courts of your province have exclusive jurisdiction.

• ▸We may update these Terms of Service at any time.
• ▸Material changes will be communicated via email or service notifications.
• ▸Continued use after changes constitutes acceptance of revised terms.
• ▸The effective date will be updated to reflect the most recent version.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SO Labs regarding our services.

We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.

Our failure to enforce any provision does not constitute a waiver of future enforcement of that provision.

You represent that you are not located in, and will not use the Services from, any country subject to embargoes or sanctions, and you are not a denied or restricted party under applicable export laws. You will comply with all export and sanctions laws of Canada, the U.S., and other applicable jurisdictions.

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, utility failures, internet or hosting outages, third-party service disruptions, or governmental actions.

We may send you service, billing, and legal notices electronically (email or in-app). You consent to receive these communications electronically.

Sections 6 (IP), 7 (Privacy), 8.2 (Service Modifications), 10 (Disclaimers/Limitation of Liability), 11 (Indemnification), 12.3 (Effects of Termination), 13 (Dispute Resolution), and 14 (General Provisions) survive termination.